Customer Success

Fuel growth with net dollar retention

Too often companies under-resource their best revenue channel: organic growth. We'll uncover new ways to maximize profit, increase revenue and scale for growth through your existing customer base.


When was the last time you really took a hard look at your Customer Success motion? Modern CSM strategies can drive:

  • Upsell revenue at ~50% the Customer Acquisition Cost (CAC) of new logos
  • Expansion revenue at ~30% the CAC
  • Net dollar retention exceeding 107%

Client Story: Adding an outside, experienced perspective.


Client Story: For adoption, cookie-cutter won't work.


"What I think The Bridge Group gives you is a sanity check before you pour the foundation. It's about understanding the dimensions before you build something."

-Travis Huch, VP of Customer Success | Zuora

Contact us today to unleash the power of customer success.